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RECEPTION & CONCIERGE SERVICES North West

Professional Reception & Concierge Services

Tailored & Integrated

There are occasions when security staff are only the partial solution to a buildings front of house requirements. Often, premises or the business require a service which is bespoke. At Spartan Security Guards, we pride ourselves on our ability to design a service specific to your needs. We tailor the provision to meet your specific and individual needs by taking the time to sit down, discuss, and design a service as per your requirements.

A First Class Service

An area in which we excel is first class Reception and Corporate Concierge provision in Warrington, Ellesmere Port, Manchester, Liverpool, Greater Manchester, Cheshire, Merseyside, and across North West England. We currently deliver this service to a wide range of clients, from Property Management through to the Financial Services sector. We recognise that the reception area is often the public face of your organisation, the first point of contact, and first impressions matter. That is why we ensure, through the quality of our staff and proactive leadership, we consistently provide a meet and greet service that is second to none.

Quality Staff

We carefully select all of our front of house operatives to ensure they have the right skillset and appearance. To work with you, our staff must possess a can-do attitude, superior customer service skills, be problem solvers, and above all be passionate about delivering a premium front of house experience.

Listening

Listening is a key skill in all front of house roles. We’re not just talking about the ability to take down an order, it’s so much more than that. People may ask advice on what to order, they may have certain concerns or questions. Our staff listen to these carefully, understand them and provide the right advice, guidance or answers as appropriate.


Organisation & Prioritisation

Front of house, especially if it is a Concierge role is the ultimate in multitasking. Looking after a variety of people with a whole host of different issues all at different times. As well as it being vital to be organised, it also calls for the ability to prioritize. You cannot be in two places at once so our staff are able to prioritize effectively enabling them to work as efficiently as possible.

Knowledge

As the public face of the organization, customers are going to ask when they have a query, question and concern. Our staff give your customers the best possible experience and ensure that they are able to help them. They make sure they have as much information as possible, so can answer most questions such as the nearest tube station or recommendations of local late opening bars.